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Toll Free : 18002091025

FAQ

Through the track shipments feature on www.aramex.com or track your shipment through Shop and Ship tracking tool.
Shipping guidelines, standard prohibitions and restrictions to consider when sending express shipments to India. Prohibited Commodities for India
  • Antiques (breakable and/or fragile)
  • Asbestos
  • Furs
  • Hazardous or combustible materials (as defined in IATA Regulations)
  • Dangerous goods, haz. or comb. mats
  • Gambling devices
  • Ivory
  • Pornography
Shipping Commodities – What You Need to Know
Certain commodities are considered as “Non-Document” and need to be accompanied by an invoice and, in some cases, additional customs documentation. Other commodities are considered simply as a “Document” and only require a Unique Air Express AWB no. to be completed. The following list explains what you need to do in order to ship various commodities.
Document Commodities
Airline tickets, blank stock (NI)
Airline tickets, issued/validated
Annual reports
Blank forms
Booklets, brochures (non-adv.)
Books: hardbk/paperbk non-comm. use
Business cards
Calendars
Cash letters (NI)
Cheques, blank (NI)
Cheques, cancelled (NI)
Cheques, cashier (NI)
Documents, general business
Invoices, blank
Invoices, not blank
Magazines, periodicals, journals
Manuals, technical
Manuscripts
Money orders (NI)
Music, printed or manuscript
Newspapers
Pamphlets
Personal mail
Photos as part of business reports
Postal envelopes
Price lists
Shipping schedules
Visa applications
Commodities where you should contact your local Customer Service advisor to clarify shipping requirements
Advertising brochures/pamphlets
Alcoholic beverages
Animal products
Animal skins
Antiques
Bunker oil sample (for analysis)
Catalogues
Chemicals, non-hazardous
Circuits & circuit boards
Coal & firewood
Coffee
Computer software
Cotton seed
Credit card blanks (NI)
Credit cards (NI)
Deeds
Diplomatic mail
Drugs: non-prescription
Drugs: prescription
Fabrics & fabric samples
Films: 8mm, 16mm & 35mm
Films: entertainment
Films: promotional, training
Fire extinguishers
Foodstuffs
Furs
Grain samples
Industrial equipment
Labels
Leather goods
Liquids, non-hazardous
Maps
Medical samples
Medical/dental supplies & equipment
Military equipment
Negatives, including x-rays, films
Oil products
Passports
Perishables
Personal effects
Phones/modems
Plant products
Plants
Precious metals & stones
Price tickets for garments
Publication not for public resale
Publications for public resale
Radar equip.-transmitters/receivers
Seeds
Ship spares
Shoes
Sports equipment
Telecommunications equipment
Textile articles
Tobacco
Works of art
a. Except as per written agreement between shipper and Unique Air Express.
i. Not permitted by the laws/rules/restrictions in force and
ii. Any items notified by Unique Air Express to be prohibited items including share certificates & blank signed share transfer forms.
b. A detailed of materials not accepted by carriage is available on request.
c. All Hazardous goods declared by IATA as dangerous goods.
For Express shipment, the following conditions must be met:
  • A maximum of 30 kilograms
  • A combined length of not more than 274 centimeters (108 inches)
  • The dimensions must not exceed 158 centimeters (62 inches)
  • Maximum value limit for an express shipment (per shipment piece) is Rs. 25000/-
  • If your shipment does not match any of the above conditions, then it cannot be shipped as Express.
Actual weight is the weight of the package while volumetric weight takes into consideration the dimensions of the package. For example, if you order a tall vase, the volumetric package weight will be calculated based on the Length x Width x Height divided by 5000.
According to Indian Government Regulation It is compulsory to keep records of the person who is exporting any type of material or goods or documents to any part of the world.
Unique Air Express’s Shipment risk coverage provides you with protection against the risk of physical loss of your shipments from external causes during transportation by Unique Air Express. Unique Air Express handle all shipments with great care throughout the delivery process. Although it is rare, unfortunately accidents can sometimes happen and risk coverage will provide you with additional peace of mind and financial protection (limited to your actual financial loss). It’s important to note that Unique Air Express’s liability is limited in accordance with its terms and conditions. Liability is based on the weight of the goods which may be considerably lower than the actual cost of replacement. If you think this liability cover is insufficient Unique Air Express encourages you to protect yourself against potential loss or damage by purchasing Shipment.
Door to door service includes- pick up from supplier’s doorstep –custom clearance at origin airport-air transport-custom clearance at destination airport- last mile delivery.
Door to airport service includes- pick up from supplier’s doorstep –custom clearance at origin airport-air transport- handover the shipment to CHA or Broker appointed by you further custom clearance and door delivery is not our responsibility.
Airport to door service means your supplier will hand over the shipment to us at origin airport after completing custom clearance –next is our responsibility, that is, air transport-custom clearance at destination airport- last mile delivery.
Airport to door service means your supplier will hand over the shipment to us at origin airport after completing custom clearance –next is our responsibility, that is, air transport-custom clearance at destination airport- last mile delivery.
Airport to airport service means your supplier will hand over the shipment to us at origin airport after completing custom clearance- Unique Air Express will do the air transport of the shipment-at destination airport we will hand over the shipment to your CHA or broker for further process.
Yes you can clear your shipments through your CHA.
Yes, Unique Air Express have shipment clearance service.
Please check days calculator (give link).
Not only in festival season like Diwali, sankranti, Padva, chirstmas but you can send food stuff at any point of time in the year.
Yes you can export medicines with proper paperwork. We are expert in this type of paper work. We understand the emergency and need of our client and support in this crucial type of shipments.
Basic Documents required for Medicines to export for individual. (Documents required may change as per type of medicines like Ayurvedic, Alopathyetc.)
1)Doctor Prescription On Letterhead with Rubber Stamp and Signature.
2) Doctor will Mention Patient Name / Age / Sex and Date
3) Medical Bill to match Medicine name prescribe by doctor.
KYC
1) Identity : - PAN Card photo copy compulsory .
2) Driving license Photo Copy or Passport copy Photo Copy or Election Voter ID Card Photo Copy- Aadhar Card Photo Copy Any One
With self attested ( ie Signature )